We believe in honesty, clarity, and mutual respect in all that we do—values we extend not only to our design practice but also to the way we engage with you here. Below, you’ll find our policies relating to your use of this website, your privacy, and our online shop. By accessing or using this website, you agree to be bound by the following terms and conditions. Please read them carefully.

Use of Website: All content on this site—including text, images, and design elements—is the property of House Franc and may not be copied or reused without permission.

Intellectual Property: Our brand, logo, and written and visual content are protected by copyright and trademark laws.

Accuracy of Information: While we strive to provide accurate and current information, we reserve the right to correct any errors or omissions and to update content at any time.

Third-Party Links: From time to time, we may link to external sites. House Franc is not responsible for the content or privacy practices of those third parties.

Limitation of Liability: We are not liable for any direct, indirect, incidental, or consequential damages that may arise from the use of this website.

Your privacy matters deeply to us. This policy outlines how we collect, use, and protect your personal information.

Personal Information Collection: We may collect personal details such as your name, email address, and shipping address when you engage with our contact forms, newsletter, or online shop.

Use of Information: Information collected is used solely to provide services you request, improve user experience, and communicate with you (when you’ve opted in).

Third-Party Services: We use secure third-party platforms (e.g., Shopify, Google Workspace) to process orders and manage communications. These platforms comply with global data privacy standards.

Cookies: Our website may use cookies to help us understand how users navigate our site, so we can continue to improve its function and experience.

Your Rights: You may request to view, update, or delete your personal information by contacting us directly at hello@housefranc.com.

These terms apply specifically to purchases made through the House Franc online store.
Product Availability: Items offered are subject to availability and may be removed or updated without notice.

Pricing: All prices are listed in USD and are subject to change. We reserve the right to correct pricing errors.

Orders: By placing an order, you agree that all information provided is accurate and that you are authorized to make the purchase.

Shipping & Delivery: Orders will be processed within the timeframes noted at checkout. Shipping times may vary depending on destination and carrier delays.

Returns & Exchanges: Due to the curated, custom, and limited nature of our offerings, all sales are final, with the following exceptions and clarifications:
Vintage Items: These are sold as-is and may include signs of age or wear. We take great care to represent each piece clearly through descriptions and imagery. Please review all product details before purchasing, as vintage sales are final and non-returnable.

Digital Products: Due to the nature of digital goods, we do not offer refunds or exchanges on any downloadable or digital content once delivered.

Other Items: If an item arrives damaged or defective, please reach out to us at orders@housefranc.com within 3 days of delivery with your order number and photographs of the issue. We will do our best to make it right. We want you to feel cared for throughout your experience—please don’t hesitate to contact us if you have questions before making a purchase.

Taxes & Duties: Customers are responsible for any additional customs fees or import taxes based on their location.